This course smooths workplace misunderstandings and increases the effectiveness and satisfaction of your staff. “The Master Diplomat” class builds communication skills and guarantees insight and positive action. Expect a decrease in frustration and an increase in productivity.
Learning objectives
- Build rapport with diverse personality types
- Practice techniques to give feedback skillfully
- Learn how to manage tough emotions and make room for creative solutions
- Use “I’ language to make conversations more effective
- Demonstrate listening skills to significantly decrease misunderstandings
- Receive constructive feedback with dignity and professionalism
- Leave with an action plan to start improving workplace relationships immediately
This class can tailored to be a half day or full day. You can also divide it up into four 90 minute training boosts.
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