This seminar is guaranteed to create a measurable shift in customer services at your company. Though customers aren’t always right, they need to feel welcome, important and understood. Authentic Customer Service provides the skills and tools to fulfill those needs and keep them coming back. Your staff will be excited to put what they learn into practice.
Learning objectives
- Handle irate customers seamlessly
- Practice saying “no” while increasing customer loyalty
- Demonstrate telephone skills that improve customer retention
- Shift to accommodate customer personalities
- Strategize how honor and respect customer diversity
- Describe how to satisfy and even delight customers
- Detail self care strategies for customer service providers
- Set goals to practice these skills right away
This class can tailored to be a half day or full day. You can also divide it up into four 90 minute training boosts.
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