by jean | Apr 26, 2010 | Administrative Assistant Advantage, One Opinion
Telephone customers – like all of us – have three key needs. This video focuses on one of them: to feel welcome.
by jean | Apr 3, 2009 | From the Speaker's Circuit
I have learned that if one is sleeping for a long time on a flight, one’s meal may be brought to one and then taken away if not eaten. This has the affect of making one very cranky when one is looking forward to a meal. Now one – I have a plan. Prior to my post...
by jean | Nov 12, 2008 | One Opinion
I was jetlagged at yet another airport. It was night three of my important, multi-city business trip. With this new client, everything had to be just right. I checked my luggage on a puddle jumper not realizing that I was supposed to pick up my bag plane-side. I...
