(310) 740-1312 Jean@JeanFranzblau.com

Customer Service, Aussie Style

I was concerned about my solo drive to Bunbury. I had been spoiled for two weeks with a driver taking me to and from the airports. Now I had to put on my thinking cap and make it on my own. I allowed myself a slower paced dinner and didn’t mind when the taxi service...

The Kindness of Small Town Strangers

As I left the school district classroom -my black satchel heavy on my shoulder- I glanced back to make sure I had everything with me. I didn’t. During a long layover hours later I realized that I left my laptop power cord on the table. I decided then and there on a...